Frequently Asked Questions

Creating an MCashPay account is simple. Visit our registration page, fill out the required business information, and submit your application. Our team will review your application within 24 hours and contact you with the next steps.

You'll need a valid business license, tax identification number, and government-issued ID. For companies, we also require certificate of incorporation and director identification documents.

Most applications are reviewed within 24 hours. Once approved, you'll receive your API keys and can start integrating immediately. Complex businesses may require additional verification which can take 3-5 business days.

No, there are no setup fees. MCashPay is free to set up and you only pay per transaction. Our transparent pricing model ensures you know exactly what you're paying for.

We support MTN Mobile Money and Airtel Money across Uganda. We're continuously expanding our coverage to include more providers and countries.

Merchants can generate QR codes through our platform. Customers scan the code with their mobile money app or MCash wallet to initiate payment. The transaction is completed instantly.

MCash wallet is our digital wallet solution that allows users to store funds, make payments, and transfer money. It's integrated with mobile money services.

Our REST APIs are designed to be developer-friendly. Most integrations can be completed in under an hour.

Yes, we provide a comprehensive sandbox environment where you can test all payment methods and features before going live. The sandbox mirrors our production environment exactly.

Our REST APIs work with any programming language that can make HTTP requests.

Our fees are competitive and transparent. Mobile money transactions are charged at 2.5%, bank transfers at 1.5%, and wallet transactions at 1%. Volume discounts are available for high-volume merchants.

Funds are typically available in your account within 24 hours of a successful transaction. Premium accounts can access instant settlements for an additional fee.

No, we believe in transparent pricing. All fees are clearly stated upfront with no hidden charges. You'll only pay the stated transaction fees.

Yes, we offer competitive rates for high-volume merchants. Contact our sales team to discuss custom pricing based on your transaction volume.

We use bank-grade security including end-to-end encryption, tokenization, and multi-factor authentication. We're PCI DSS compliant and regularly undergo security audits.

Customer data is encrypted both in transit and at rest. We never store sensitive payment information and use tokenization to protect card details. We're GDPR compliant and follow international data protection standards.

We have advanced fraud detection systems that monitor transactions in real-time. Merchants are protected against fraudulent transactions through our fraud protection program.

We provide customer support through email or phone. Technical support is available for integration assistance, and we offer dedicated account managers for enterprise clients.

You can reach us at support@mcash.ug, or call +256 800 100 166. Our support team is will respond withing 12 hours.

Yes, our technical team can assist with integration questions and provide guidance on best practices. We also offer premium integration support for complex implementations.

Complete API documentation is available on our developer portal at docs.mcashpay.com. It includes detailed guides, code examples, and interactive API testing tools.